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客户服务


●  服务优势

驻仓布局,提升交货效率,降低拒收率------昊邦供应链在北京、上海、广州、杭州、成都、武汉、沈阳拥有HUB分拨中心,以8大电商平台分仓中心为依托,实现电商平台入仓物流配送服务。如此布局极大程度解决了入仓排队时间长,错单漏单,条码错误,回单返回难、拒收率高等问题。

Layout of warehouses to improve delivery efficiency and reduce rejection rates -------- Haobang supply chain has HUB distribution centers in Beijing, Shanghai, Guangzhou, Hangzhou, Chengdu, Wuhan, and Shenyang, and warehouses are distributed on 8 major e-commerce platforms Relying on the center, it realizes the warehouse logistics delivery service on the e-commerce platform. This layout greatly solves the problems of long queuing time for entering warehouses, wrong orders and missed orders, wrong barcodes, difficult receipt return, and high rejection rates.

电子商务仓物流服务解决方案的核心能力
仓储服务配送服务信息系统服务增值服务
库房布局、设计与先进配送商选用于管理多平台信息对接收货质检
设备配置配送价格谈判与资源外部ERP接口开发包材的定制与管理
订单响应和库内操作配送商绩考核客户开放查询端口批次管理
收货预约及上架配送信息跟踪WMS可视化管理保质期管理
库存管理配送在途异常处理订单导入功能数据分析
退货逆向物流保险与索赔
库存ABC分析退货商品良品化
订单导入干线分拨报表设计自动输出促销产品组合分拆
日常作业报表监控配送成本分析订单数据传输-
流程服务持续改进
结算--
大促保障响应机制---


●  成熟的大客户项目管理模式

每个客户对物流服务的具体需求都存在差异,昊邦供应链不断深入探索与改进新的业务操作模式,以适应和配合您的特殊要求。为了更好的保障您的物流服务工作,真正地把“成就客户,精准求实”落实到实际工作中的每一个环节与每一个细节,我们采用成熟大客户项目管理模式,与您进行有针对性的沟通交流。

我们特别指定一名项目经理对大客户项目进行管理,专门维护和发展与您的长期合作关系,促进项目实现双赢。各项目组作为我们和您之间的关键协调渠道,主导指定各个项目的业务流程,并监督实施情况。

项目组设有专人专车接货保障,并指定专门的客服专员为您提供“一站式”服务,您可获得舱位优先保证,货物优先配载和百分百监装的全方位服务。让您放心,强化您的竞争优势是昊邦供应链的庄严承诺。

The specific needs of each customer for logistics services are different. Haobang supply chain through logistics continuously explores and improves new business operation models to meet and meet your special requirements. In order to better protect your logistics service work, and truly implement "achieving customers, accurate and realistic" into every link and every detail of actual work, we adopt a mature large customer project management model to target you Communication.

We specially designate a project manager to manage key customer projects, and specifically maintain and develop long-term cooperative relationships with you to promote win-win projects. Each project team serves as a key coordination channel between us and you, leading the business process of specifying each project, and monitoring the implementation.

The project team has a special person and car pick-up guarantee, and designated a dedicated customer service specialist to provide you with a "one-stop" service, you can get a full range of services such as priority space guarantee, priority cargo loading and 100% supervision. Letting you rest assured and strengthening your competitive advantage is the solemn promise of Haobang supply chain.

 
●  强大的信息管理能力
  昊邦供应链信息管理系统由订单管理系统,联合仓储管理系统,运输管理系统,订单跟踪管理系统,签收单管理系统组成了强大的物流信息服务平台。我们可以向您提供完善的信息化服务,包括制定日,月报表,信息查询,信息单据管理,EDI电子数据交换等。通过加强信息化建设,保障了您和昊邦供应链信息渠道的畅通。我们可以根据您的需求量身定制系统方案,货物自客户仓库发出至送达收货人处的全过程都处于密切跟踪之下,使客户的各项物流信息都能得到准确,及时的反馈,帮助您实现整个物流过程的可视化。昊邦供应链对战略物流资产的投入,强化了我们的一站式服务,让您不同的物流环节在同一平台实现无缝衔接。

Haobang supply chain information management system consists of order management system, joint storage management system, transportation management system, order tracking management system, and signing receipt management system to form a powerful logistics information service platform. We can provide you with comprehensive information services, including formulating daily and monthly statements, information inquiry, information document management, EDI electronic data exchange, etc. By strengthening the construction of informatization, the smooth flow of logistics information channels for you and haobang supply chain through is guaranteed. We can tailor a system solution according to your needs. The entire process of the shipment from the customer warehouse to the delivery to the consignee is closely tracked, so that all customer logistics information can be accurately and timely feedback, Help you visualize the entire logistics process. Haobang supply chain through logistics's investment in strategic logistics assets strengthens our one-stop service, allowing you to achieve seamless connection of different logistics links on the same platform.

●  风险管控
  目前,国内物流市场人员素质参差不齐,物流企业服务意识不强,导致货物破损与丢失等事故频频发生,不但影响了您的正常经营,而且给您造成了经济损失。昊邦供应链为了最大限度地保障您的利益及规避风险,已与多家知名保险公司精诚携手合作,以其国际化的标准服务和为昊邦供应链量身定做的保险产品,综合保险服务方案,为您提供强有力的保障,有效的规避运输,仓储,配送过程中的各种风险,解除您的后顾之忧。

At present, the quality of personnel in the domestic logistics market is uneven, and logistics companies have a weak service consciousness, which causes frequent accidents such as damage and loss of goods, which not only affects your normal operations, but also causes you economic losses. In order to protect your interests and avoid risks to the greatest extent, Haobang supply chain has sincerely cooperated with many well-known insurance companies, with its international standard services and insurance products tailored for Haobang supply chain, comprehensive insurance services. The plan provides you with strong protection, effectively avoids various risks in the transportation, warehousing, and distribution processes, and relieves your worries.